Betting Rules

By opening an account, accessing the website or placing a wager, you confirm that you have read and understood these Betting Rules and agree to follow them. You should also read the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for a particular game or betting product. If you do not agree with these documents, you should not use the services or place a wager.

Wildcard City Casino provides wagering services only where those services are lawfully available. You are responsible for checking that online gambling is permitted in your location and for complying with any laws that apply to you. Access may be restricted by jurisdiction, product, account status or other legal or operational requirements. The availability of a game or betting option on the website does not guarantee that it is available to every customer.

You must be of the minimum legal gambling age that applies in your location and must provide accurate information when creating and using an account. We may request information or documents to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed if verification cannot be completed, information is inaccurate, or there is a concern about unlawful activity, fraud or a breach of these rules.

Specific game rules

Each game may have its own rules covering the objective, available wagers, stake options, results, qualifying events, bonus features, returns and settlement method. Those rules will normally be shown before or during play. You are responsible for reviewing them before placing a wager. If a specific game rule conflicts with a general rule on a technical point, the specific rule for that game will generally apply to that game.

Rules, instructions and information may be presented on the website, in the game interface or in the relevant bet slip. You should take reasonable care to review the complete information before confirming a wager. If you are unsure about how a game operates, do not place a wager until you have obtained clarification through the available support process.

Wagers are settled using the result or outcome determined under the rules for the relevant game or product. For casino games, this may involve the result generated by the game's approved random outcome process. For event-based or other betting products, settlement may depend on an official result, published information, a specified measurement or another source identified in the applicable rules.

A result may be amended if the original result was incorrect, incomplete or later officially changed, where the relevant rules permit an amendment. If an event is abandoned, postponed, interrupted, changed, not completed or affected by circumstances outside reasonable control, the relevant product rules will determine whether wagers remain active, are cancelled or are settled in another way.

• A winning wager is credited according to the applicable odds, payout table or game rules.
• A losing wager is settled with no return, subject to any rule that provides a different outcome.
• A cancelled or void wager is handled according to the rules for that product and may be returned without a winning profit.
• A tie, draw, dead heat, push or equivalent outcome is settled according to the specific rules displayed for the relevant product.
• Any applicable stake, return, limit or calculation is determined by the accepted wager record and the rules in force for that product.

If a wager includes several selections or legs, the effect of a void, cancelled or unavailable selection will depend on the type of wager and the applicable rules. Some combinations may continue with the remaining selections, while others may be cancelled or settled in a different manner. Review the bet details before confirming a multi-selection wager.

Game interruptions and disconnections

If your internet connection, device or browser disconnects during a game, the status of the wager will be determined by the platform record and the rules for that game. A disconnection does not automatically cancel a wager or reverse a result. Where the platform confirms that a wager was accepted, it may remain valid even if the result is not visible on your device.

You should allow a game or transaction to finish and check your account history before taking further action. Repeatedly refreshing a page, closing a session or submitting the same request several times may create confusion, but it does not by itself invalidate an accepted wager. If a transaction appears duplicated or has an unexpected status, avoid using the affected amount until the account record has been reviewed.

Where a result cannot be confirmed immediately, the wager may remain pending until the relevant information is available. Settlement timing can depend on the product, the result source, technical checks and any required review. The applicable product rules will determine how an unresolved or disputed result is handled.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Never chase losses, gamble with money needed for essential expenses, or play when you are distressed, tired or affected by alcohol or other substances.

• Decide how much time and money you will spend before starting.
• Take regular breaks and avoid increasing stakes because of a losing session.
• Keep your gambling separate from household, rent, bill or emergency funds.
• Use available account controls, limits, time-outs or self-exclusion options if gambling is becoming difficult to manage.
• Speak with a trusted person or an appropriate gambling support service if you are concerned about your play.
• Do not borrow money, sell essential possessions or use credit to continue gambling.

Requests for account restrictions or self-exclusion should be made through the available account or support process. A restriction may affect access to some or all services and may not be reversible during the selected period. You should not attempt to open another account or use another person's account while a restriction or self-exclusion is active.

Questions and complaints

If you have a question about a wager, result, account entry or transaction, review the relevant game rules and account history first. If the matter remains unresolved, contact Wildcard City Casino through the support or contact options shown on the website. Include enough information for the matter to be identified, such as your account details, the date and time, the game or product, the wager reference where available, and a clear description of the issue. Do not send passwords or full payment details.

Complaints are reviewed using the available account records and relevant rules. We may ask for further information or identity verification before discussing an account matter. We aim to handle complaints fairly and communicate the outcome through the available contact channel. Nothing in these Betting Rules limits any rights or protections you may have under applicable Australian law.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating procedures. The current version published on the website applies to future use from the time it is made available, unless a different effective date is stated. You should review this page periodically and before placing new wagers.