Terms and Conditions

These terms form an agreement between you and Wildcard City Casino in relation to your use of the website and related services. They apply to all visitors, account holders and players. If you do not agree with any part of these terms, you must not create an account, deposit funds or use the games and other services available through the website.

You must be at least 18 years of age to use gambling services, or meet any higher minimum age that applies to you under relevant law. We may ask you to confirm your age and identity before allowing you to use some or all features. You must not access the website if online gambling is prohibited or restricted where you live. It is your responsibility to understand and follow the laws that apply to you.

• You may only use the service for your own personal and lawful purposes.
• You must provide information that is accurate, complete and kept up to date.
• You must not create or use an account for another person.
• You must not allow another person to access your account or use your payment method.
• You must not use the website if you are under the required legal gambling age.
• You must not use the service to hide the source of funds, commit fraud or support any unlawful activity.

Access to the website may be unavailable in some locations or at particular times. We may refuse access, restrict a feature or decline an application where this is necessary for legal, security, operational or responsible gambling reasons. These terms do not remove or limit any rights that cannot lawfully be excluded under applicable Australian consumer protection law.

Games are provided for entertainment and involve financial risk. You should only play with money you can afford to lose. Game rules, available markets, results, settlement methods and any applicable conditions will be displayed with the relevant product or promotion. You should read those details before placing a bet or participating in a game.

A transaction is generally treated as accepted only when it has been recorded by the website. We may reject or cancel a transaction where there is an obvious error, a technical problem, suspected fraud, a breach of these terms or another valid reason. If a game or system malfunctions, the affected transaction may be reviewed and corrected in accordance with the applicable game rules and relevant law.

1. Deposits must be made using a payment method held in your name or otherwise authorised for your use.
2. You must not use a payment method that belongs to another person without proper authorisation.
3. Payment providers may apply their own terms, processing times, fees or security checks.
4. We may return or decline a payment where ownership, identity or source of funds cannot be confirmed.
5. Withdrawal requests may be subject to account verification and review before processing.
6. You should check the transaction details shown on the website before confirming a deposit or withdrawal.

Any applicable fees, limits, processing requirements or transaction conditions will be shown where relevant. We do not promise that every payment method will be available to every player at all times. A bank, card provider, wallet provider or other payment service may independently delay, reject or reverse a transaction.

Promotions, bonuses, rewards and competitions may have separate terms. Those terms may include eligibility requirements, participation periods, wagering or use conditions, game restrictions, maximum values and expiry rules. You should read the full promotion terms before taking part. If promotional terms conflict with these terms, the specific promotional terms apply only to that promotion.

We may correct an obvious error in a game, account balance, payment record or promotion. Where appropriate, this may include removing an incorrectly credited amount or restoring a valid amount. We will not knowingly use an error to disadvantage a player, and any correction will be handled in accordance with applicable law.

We may update these terms from time to time to reflect changes to the service, law, technology, security requirements or business operations. The current version will be made available on the website. Where a change is important, we may provide notice through an appropriate account or website message. Continuing to use the service after updated terms take effect indicates acceptance of the revised terms.

The website and its features may be changed, suspended or withdrawn without notice where necessary. We aim to provide reliable services, but we do not guarantee that the website, games or payment functions will always be available, uninterrupted, secure or free from errors. You should keep your own records of important account and transaction information.

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, a failure of your device or internet connection, an incorrect account detail supplied by you, misuse of your account, or a delay or failure caused by a third-party payment or communications provider. Nothing in these terms excludes liability that cannot lawfully be excluded or restricts your non-excludable rights.

Questions and complaints

If you have a question, believe an account or transaction has been recorded incorrectly, or wish to make a complaint, please use the support channel available on the website. Provide enough information for the matter to be identified, such as your account details, the relevant date and a description of the issue. We may request further information before reviewing the matter. Complaints will be considered fairly and in line with applicable requirements.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining terms continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. These terms are intended to operate with the laws that apply to the service and to your use of it.

Please review these Terms and Conditions, the Privacy Policy, responsible gambling information and any specific game or promotion rules before using Wildcard City Casino. If you are unsure about a condition, do not proceed until you understand it.