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Privacy Policy
This Privacy Policy explains how Wildcard City Casino may collect, use, store and protect personal information when players visit our website, create an account, use our services or contact support. It also explains the choices and rights available to players in relation to their information.
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Information we may collect
When you use Wildcard City Casino, we may handle information that identifies you, relates to your account or helps us provide our services. The information collected depends on how you use the website, which services you access and the information needed to meet operational, security and legal requirements. Some information is provided directly by you, while other information is generated when you use the website or is received from service providers involved in operating the platform.
Page contents
Account and contact information
This may include your name, date of birth, residential or contact information, login details, account preferences, responsible gaming choices and communications with us. We may also keep records of requests, complaints, feedback and other messages sent through available support channels. Accurate account information helps us maintain a secure account and communicate with you about important service matters.
Identity and verification information
To confirm identity, age, eligibility and account ownership, we may request verification documents or related information. These documents can include information such as your name, date of birth, photograph, address or other details needed for verification. We may use appropriate checks and information from specialised service providers to help detect fraud, prevent misuse and meet our legal and compliance responsibilities.
Payment and transaction information
We may handle records relating to deposits, withdrawals, account balances, wagers, game activity and other transactions. Payment details may be processed by payment providers, and we may receive information needed to confirm a transaction without necessarily holding every part of your payment credentials. Transaction records help us provide account services, investigate issues, prevent fraud and meet record-keeping requirements.
Technical, device and usage information
When you visit or use the website, we may collect technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interaction data. We may also receive information about how the website performs and whether links or features are working. This information helps us secure, maintain and improve the website.
How we use information
We use personal information for purposes connected with providing and managing Wildcard City Casino services. We aim to collect and use information that is reasonably relevant to the purpose for which it is handled. Depending on the circumstances, information may be used for the following purposes:
- Creating, administering and securing your account.
- Providing casino, payment, support and other requested services.
- Confirming your identity, age, account ownership and eligibility.
- Carrying out verification, anti-fraud, anti-money-laundering and security checks.
- Processing deposits, withdrawals and other account transactions.
- Monitoring activity to identify suspicious, unauthorised or potentially harmful behaviour.
- Responding to questions, complaints, technical issues and other support requests.
- Sending service messages about your account, transactions, security, changes to features or important policy updates.
- Understanding how players use the website so that we can improve functionality, performance, accessibility and user experience.
- Managing responsible gaming processes and helping apply account restrictions or other player protection measures where relevant.
- Meeting legal, regulatory, compliance, tax, audit, dispute resolution and record-keeping obligations.
- Protecting the rights, property, safety and security of Wildcard City Casino, players, service providers and other people.
Where we rely on consent for a particular use, you may withdraw that consent as described in the data rights section below. Withdrawing consent does not affect processing that has another lawful basis or processing that is necessary to provide an account, protect the platform, complete a transaction or meet a legal obligation. It may also mean that some features or communications are no longer available.
Marketing communications
If you have agreed to receive promotional communications, we may use relevant account or contact information to send updates about services, offers or other marketing content. You can withdraw consent to marketing at any time by contacting support@wildcardcitycasino.wtf. You may also be able to use an unsubscribe option included in a marketing message. Service and security communications are different from marketing and may still be sent when necessary to manage your account.
Cookies, sharing and information security
Cookies and similar technologies
Wildcard City Casino may use cookies and similar technologies to keep the website operating, remember settings, support login and account functions, understand website use and help protect against suspicious activity. Some cookies are necessary for core features, while others may help with performance, analytics or preferences. Cookies can retain information about a browser or device, but they do not necessarily identify you by name on their own.
You can manage, block or delete cookies through your browser settings. If you disable cookies, some website features may not work correctly, and account or login functions may be affected. Browser settings differ between devices and browsers, so you should check the guidance provided by your browser. Where applicable, you may also be offered choices about optional cookies or similar technologies.
When information may be shared
We may share personal information where it is reasonably necessary to operate the website, provide services, protect players or meet our obligations. Information may be shared with carefully selected providers that support account administration, identity and age verification, payment processing, fraud prevention, cybersecurity, hosting, customer support, analytics, communications and technical maintenance. These providers may only handle information for relevant service purposes and may be subject to confidentiality and security requirements.
We may also disclose information where required or permitted by applicable law, in response to a valid legal process, to assist with an investigation, to protect someone from harm, or to establish, exercise or defend legal rights. If Wildcard City Casino undergoes a business change, information may be transferred as part of that change, subject to appropriate protections. We do not share information for unrelated purposes unless permitted or required by law or you have given permission.
Security measures
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and service-provider safeguards. No website, device or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they believe an account or device has been compromised.
Retention and international handling
We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including providing services, resolving disputes, maintaining business and security records, and meeting legal and compliance obligations. The appropriate period depends on the type of information, why it was collected, the status of an account and whether an issue or claim needs to be investigated.
Closing an account does not always mean that all information can be deleted immediately. Some account, identity, transaction, security and communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Once information is no longer needed, we take reasonable steps to securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.
Some service providers that support the website may process information from locations outside Australia. Where information is handled across borders, we seek to use appropriate contractual, technical and organisational safeguards and to manage the information consistently with applicable privacy requirements. The locations and providers involved may change as the services and technology used to operate the website develop.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be held, and withdrawing consent for marketing communications. Other rights may apply in certain situations, including asking questions about how information is used or requesting a review of a privacy concern.
Making a data request
To exercise your data rights, contact support@wildcardcitycasino.wtf and explain what you are requesting. You can use this address to ask for access to your personal data, correction of inaccurate or incomplete data, deletion of your data where deletion is available, or withdrawal of consent to marketing. Please include enough information for us to understand your request and identify the relevant account. We may need to verify your identity or ask for additional information before completing a request, which helps protect account security and prevent unauthorised disclosures.
We will review requests and respond within a reasonable period, subject to applicable requirements and the nature of the request. In some circumstances, we may be unable to delete or provide particular information, for example where it must be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes. If a request cannot be completed in full, we will aim to explain the relevant reason and identify any available options.
Privacy concerns
If you have a concern about the way your personal information has been handled, please contact support@wildcardcitycasino.wtf with details of the concern. We will review the matter and seek to address it fairly and appropriately. Providing clear information about the account, event or request will help us investigate efficiently.
Changes to this policy
We may update this Privacy Policy when our services, technology, information practices or legal requirements change. The updated version will be made available on the website and will apply from the date stated with the update, where a date is provided. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice through the website or by another appropriate communication channel.
