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Responsible Gaming
Wildcard City Casino is committed to supporting safer gambling and helping players keep gambling enjoyable, informed and within their means. Gambling should be treated as entertainment, not as a way to earn money, solve financial problems or recover losses. If gambling is causing concern for you or someone close to you, taking action early can make a meaningful difference.
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Our approach to safer gambling
Responsible gaming means making informed choices about when, how often and how much you gamble. It also means understanding that every wager involves risk and that outcomes are determined by chance. No strategy, system or pattern can guarantee a win, and previous results do not determine what will happen next.
Page contents
Wildcard City Casino encourages all players to set boundaries before they begin. Decide how much time and money you can comfortably spend on gambling, and regard that amount as an entertainment expense. Only gamble with money that is available after essential costs such as housing, food, bills, transport and other financial commitments have been covered.
Gambling should never be used to repay debts, increase income, manage stress or escape personal difficulties. Avoid gambling with borrowed money, credit intended for essential expenses or funds that belong to another person. If you are under financial pressure, consider speaking with a qualified financial counsellor rather than trying to win money back.
Our responsible gaming information is provided to help you make your own decisions. It is not financial, medical or psychological advice. If you are worried about your gambling, a qualified professional or an Australian gambling support service can provide confidential guidance suited to your circumstances.
Know the basic rules
- Only people who meet the applicable legal age requirement should gamble.
- Gamble for entertainment and not as a source of income.
- Set a spending limit before playing and do not exceed it.
- Set a time limit and take regular breaks away from gambling.
- Never chase losses by increasing stakes or gambling for longer.
- Do not gamble when affected by alcohol, drugs, strong emotions or fatigue.
- Keep your gambling account secure and do not allow other people to use it.
- Ask for help early if gambling stops feeling enjoyable or controlled.
Tools and steps to help you stay in control
Small, practical steps can make it easier to maintain control. Before opening a game or placing a wager, choose a clear budget and a stopping point. Write the amount down if that helps. Once your limit has been reached, stop for the day or for the period you have chosen. Do not change the limit simply because you are winning or losing.
Deposit and spending limits
Where available through your account or the relevant gambling service, limit-setting tools can help you manage deposits or spending over a selected period. A limit is most useful when it is set before you start gambling. Choose an amount that would not affect your normal living expenses if it were lost. Review your settings regularly, but avoid increasing a limit in response to losses or a desire to continue playing.
Time limits and reality checks
Time can pass quickly while gambling, particularly when you are focused on a game. Use alarms, reminders or available session information to keep track of how long you have been playing. Take a break to eat, sleep, exercise or spend time with other people. A break can help you reassess whether you are still gambling for entertainment or are continuing because of frustration, excitement or the hope of recovering money.
Loss limits and a clear stopping point
A loss limit is the maximum amount you are prepared to lose during a particular session or period. Set it in advance and treat it as final. Winning does not mean you need to continue, and losing does not mean you should deposit more. Chasing losses can lead to larger wagers, longer sessions and decisions that you may not make when calm.
Take a break or close your account
If you want time away from gambling, use any available break, cooling-off or account restriction option. A longer break or account closure may be more appropriate if you feel unable to maintain your limits. Follow the instructions shown in your account or contact the available support channel to ask about the options that apply to your account. Do not create another account or use another person's account to get around a restriction.
- Choose a realistic entertainment budget before you play.
- Set any available deposit, spending or time limits before gambling.
- Check your activity and transaction history regularly.
- Stop when your budget or time limit is reached.
- Take a break if you feel upset, rushed or tempted to chase losses.
- Use account restrictions or self-exclusion if you need stronger support.
Recognising when gambling may be a problem
Problem gambling can affect people from every background. It may develop gradually, and some people may try to hide their gambling or believe they can regain control without assistance. You do not need to wait until there is a serious financial or personal impact before seeking help. Concern about your gambling is itself a valid reason to pause and talk to someone.
Possible warning signs include spending more time or money gambling than planned, feeling restless or irritable when trying to stop, repeatedly thinking about gambling, or returning to gamble soon after a loss. Other signs may include borrowing money, selling belongings, missing work or study, neglecting relationships, hiding transactions, arguing with family or friends, or feeling guilt, anxiety or low mood after gambling.
- You often increase your stakes to get the same excitement.
- You try to win back money by gambling again or placing larger bets.
- You have attempted to stop or cut down but have not been able to do so.
- You feel secretive about your gambling or give misleading explanations.
- Gambling affects your sleep, work, study, health or relationships.
- You use gambling to cope with stress, loneliness, boredom or difficult feelings.
- You have financial problems connected with gambling.
- You feel hopeless, distressed or unsafe because of gambling-related problems.
What you can do
Start by stopping or taking a break from gambling and telling someone you trust what is happening. A partner, family member, friend, doctor, counsellor or financial counsellor may be able to support you. Australian gambling support services can offer confidential information, counselling and referral options. You can also seek help through an appropriate mental health or community health service.
If financial concerns are involved, list your essential expenses and avoid taking on new debt to gamble. Consider asking your bank or financial institution about available gambling transaction controls, where those controls are offered. A qualified financial counsellor can help you understand your options without judging you.
If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent assistance from emergency services or a crisis support service in Australia. If you are supporting someone else, listen calmly, avoid blame and encourage them to speak with a qualified professional. You should not take responsibility for managing another adult's gambling on your own.
Support for account holders, families and young people
Self-exclusion and account protection
Self-exclusion is a stronger form of account restriction that can prevent or limit access to gambling for a chosen period or until a further review, depending on the option available. If you request self-exclusion, provide complete and accurate information and do not try to bypass the restriction. Self-exclusion is most effective when combined with support from a professional, trusted person or Australian gambling help service.
You are responsible for keeping your login information private and taking reasonable steps to prevent unauthorised access. Do not share your password, payment details or account access with another person. If you believe somebody else has accessed your account, stop using it and raise the concern through the available account support process.
If you are concerned about someone else
A family member, friend or colleague may be affected by another person's gambling. Look for changes in mood, finances, routines or relationships. Choose a calm time to talk, use specific observations and express concern without making accusations. You can encourage the person to take a break, use account restrictions and contact a qualified support service.
Protect your own finances and wellbeing. Do not lend money to support continued gambling, cover up gambling-related problems or share your account. If you share finances, consider obtaining independent financial advice and understanding what protections or controls may be available to you.
Keeping young people safe
Gambling services are intended for adults who meet the applicable legal age requirement. Do not allow a child or young person to use your account, payment method or device to gamble. Keep passwords and account information secure, use suitable device controls where appropriate and explain that gambling involves risk rather than guaranteed rewards.
Need help now?
You can begin by taking a break, setting an account restriction and speaking with someone you trust. For confidential assistance, contact an Australian gambling support service or a qualified health professional. If you or someone else is in immediate danger, contact emergency services. Wildcard City Casino supports safer gambling choices, but no online tool can replace professional help when gambling is affecting your health, safety, finances or relationships.
